Frequently Asked Questions

We’re here to help: Your giles® FAQs Answered

Giles faqs

giles® is an innovative Generative and Interactive AI-powered Assistant designed to save you time by optimizing work processes and enhancing decision-making within your organization. 

giles® leverages AI to provide help with accelerating daily work tasks, real-time insights, recommendations, and guidance, empowering businesses to make informed and strategic choices with confidence.

If you have specific inquiries or want to explore how giles® can benefit your organization, please reach out to us at [email protected].

giles® maximizes efficiency by saving time and costs. Through automation, it liberates your team to focus on strategy and decisions rather than laborious tasks.  giles® can be tailored to your needs, promoting your team's productivity and ensuring data-driven choices. By adopting giles®, the expectation is to free up at least 20% of your employees' time.  This leads to an average of 587% ROI in the first year of adoption. For a personalized consultation on how giles® can transform your business, contact us at [email protected].


giles® is versatile and applicable across virtually all industries that use data and systems to manage that data. Whether you're in finance, healthcare, technology, legal or otherwise, giles® streamlines your operations, enhances your decision-making, and boosts your efficiency. To explore how giles® can specifically help within your organization, contact us at [email protected] for a tailored consultation.

giles® is designed for everyone and businesses of all sizes. Whether you're an individual, small startup or part of a larger enterprise, deploying giles® will layer AI over your connected organizational systems and data. It caters to both individual users and corporate teams, ensuring flexibility and efficiency in your workflow.  For insights specific to your business requirements, reach out to us at [email protected].

giles® integrates with a wide array of systems, including popular platforms like Atlassian, Salesforce, Microsoft Office, and more.  Check out our giles® Connect page for a full list of systems.  Or for a personalized consultation on how giles® can smoothly integrate into your existing systems, contact us at [email protected]

giles® is designed to adapt to the dynamic nature of projects, both short-term or long-term. Whether you need swift insights for a brief project or continuous support for an extended initiative, giles® is your versatile AI companion. If you have specific preferences or questions about using giles® for project whether large or small, feel free to reach out to us at [email protected].

Absolutely! giles® is designed with simplicity in mind. Non-technical users can easily navigate and leverage its capabilities without extensive training, but we are here to help with that too, through our giles® Assist professional services. Our intuitive interface ensures a safe and friendly experience for users across all skill levels. If you have specific user requirements or need bespoke training, feel free to reach out to us at [email protected].

giles® stands out with its unique blend of interactive AI, decision support, and comprehensive integration capabilities. Unlike traditional AI solutions, giles® doesn't just automate tasks, but actively supports users in decision-making, by harmonizing scattered data and providing insights on that data. Our emphasis on a user-friendly interface, modular integrations, and real-time insights sets us apart. 

Additionally, what distinguishes giles® is its unique versatility. Whether handling structured data through direct database connections, semi-structured data via APIs using our giles® Connect product suite, or unstructured data through gBox, giles® integrates AI capabilities across all your data. Choose your preferred Large Language Model (LLM) or leverage our proprietary LLM, gLM, for unparalleled adaptability. Learn more by contacting us at [email protected].

Getting started with giles® is simple. Visit our "Contact Us" section and fill out the provided form, and one of our specialists will reach out to you shortly. If you have specific questions or need assistance, also you can also email us directly at [email protected]. We're here to guide you on your journey with giles®.

Yes absolutely! giles® has been designed to be LLM (Large Language Model) agnostic, with the ability to integrate with various popular Language Model Models (LLMs) including our own LLM, gLM. This flexibility allows you to harness the power of giles® with the underpinning AI of your preference, ensuring a comprehensive and tailored solution for your unique needs. For more details on integration possibilities, feel free to contact us at [email protected].

giles® employs state-of-the-art Natural Language Processing (NLP) algorithms to comprehend and analyze text data. Our system is trained on diverse datasets, enabling it to understand context, extract meaningful insights, and respond intelligently. This ensures accurate and context-aware interactions, making giles® a powerful tool. For more technical details or specific inquiries, contact us at [email protected].

giles® integrates with existing workflows and systems. Explore our giles® Connect product suite for a range of out-of-the-box configurable integrations. For any specific questions about our integrations contact us at [email protected].

Yes, giles® excels in real-time decision-making by providing access to the latest updates from connected data and systems.  Additionally, giles® is a 2-way interface to your systems, facilitating CRUD functionality across our giles® Connect suite.

For any specific questions about our integrations contact us at [email protected].


Whilst giles® currently doesn't have the capability to offer real-time predictive analytics or forecasting, it certainly can help you understand the vast context of your dataset to hone in on the right datapoints, helping you to predict and forecast effectively.

For more information, contact us at [email protected].

giles® is committed to ensuring fairness and mitigating bias in its AI models. We employ ethical AI practices, regularly auditing and refining our models to minimize bias. Our development team is dedicated to addressing ethical considerations, and we actively seek external perspectives to enhance fairness. Through ongoing efforts and transparency, we aim to deliver AI solutions that align with ethical standards and provide equitable outcomes.

For any specific questions about our integrations contact us at [email protected].

The size and type of data giles® can handle depends on your specific use cases, data footprint requirements, organizational non-functional requirements, and future capacity and scalability needs. giles® Assist provides expert guidance in optimizing these aspects. Contact us at [email protected] to start the ball rolling!


giles® offers flexible deployment options tailored to your needs. Whether you prefer on-premises or cloud-based deployment, we've got you covered. Our team is ready to assist with capacity and scalability planning through our giles® Assist service. This adaptability ensures giles® can integrate into existing infrastructure, providing a customized solution that aligns with your business requirements. 

To discuss options, contact us at [email protected].

giles® offers flexible deployment options tailored to your needs. Whether you prefer on-premises or cloud-based deployment, we've got you covered. Our team is ready to assist with capacity and scalability planning through our giles® Assist service. This adaptability ensures giles® can integrate into existing infrastructure, providing a customized solution that aligns with your business requirements. 

For a personalized assessment, please contact us at [email protected].

Yes! Our AI engineering team is dedicated to ongoing research and development, focusing on enhancing our proprietary LLM, gLM, as well as keeping in step with the latest offerings from the popular LLM providers such as Open AI, Microsoft, Meta and Google. This allows for fine-tuning and customization to meet specific customer needs and budget considerations.

For more information, contact us at [email protected].

We're here to assist you! giles® provides dedicated support and maintenance contracts, ensuring availability and keeping giles® up-to-date. For any inquiries or assistance, feel free to reach out to us at [email protected].

giles® is highly versatile and accessible via a web interface, supporting a wide range of browsers, on multiple devices, including desktops, laptops, tablets, and mobile devices. Whether you use Windows, macOS, or Linux, giles® will run on your preferred platform. For more details on specific compatibilities, contact us at [email protected].

giles® offers comprehensive support and training options to ensure a smooth experience. Our team provide onboarding sessions, documentation, and responsive customer support.

Via giles® Assist, we offer training sessions tailored to your organization's needs. To explore our support and training offerings, reach out to us at [email protected].

giles® is designed for user-friendly interaction, minimizing the need for extensive training. Its intuitive interface and natural language processing capabilities make onboarding straightforward.

Through giles® Assist, we offer training resources and support to ensure users maximize the benefits of giles® from the start. Our goal is to provide a safe and friendly experience, empowering users to leverage giles® effectively without extensive training requirements. 

For specific inquiries, contact us at [email protected].

giles® currently only supports English, but we're looking to expand language offerings based on user needs.

If you have specific translation requirements or language preferences, reach out to us at [email protected], and we'll explore how we can tailor giles® to meet your linguistic needs.

giles® undergoes frequent updates and improvements as part of our commitment to excellence. Regular patches are included in our support and maintenance contract, ensuring your system remains optimized and up-to-date.

For our cloud-based offering, giles® automatically receives regular automatic updates to ensure the latest features and security enhancements. For on-premises deployments, we offer ongoing support and maintenance contracts, providing both security and functional patches.

Reach out to us at [email protected] for more details.

Yes, indeed! We are absolutely committed to the future of giles®.

giles® has a dynamic roadmap for ongoing development and feature enhancements. We welcome your input and suggestions to tailor future updates to your needs.

Reach out to us at [email protected] to share your ideas and collaborate with us on shaping the future of giles®!

At giles®, user feedback is invaluable. We regularly review feature requests and updates to enhance the user experience via your dedicated Account Manager. Your input contributes to, and shapes our roadmap.

To share ideas or request features, connect with your assigned Account Manager or email us directly at [email protected]. Our commitment is to evolve giles® based on user needs, ensuring it remains a cutting-edge solution tailored to your requirements.

giles® prioritizes data security with robust measures. We implement industrial strength encryption protocols by default, we can work with your technical teams to set up the right access controls and permissions model, and we can facilitate regular security audits to safeguard your information. 

Visit our Trust Center to see our latest security update with regards to how we ensure your data is safe.  Our commitment is to maintain the highest security standards, ensuring your data is protected. For detailed insights into the security features of giles®, you can also contact us at [email protected].

giles® takes data privacy seriously. We adhere to stringent privacy standards, ensuring that user data is handled with the utmost confidentiality. Our privacy policy, available on our website, outlines how we collect, use, and protect your data. 

Additionally, visit our Trust Center to see our latest update with regards to how we ensure your data is kept private and safe.

For any specific privacy concerns or inquiries, reach out to us at [email protected].

With giles®, your chat history is automatically saved, but don't worry with regard to data privacy, regulatory reasons or your internal policies, you can delete chat history as needed and any sensitive user defined keyword can be anonymized.

If you have specific questions about managing chat history, feel free to contact us at [email protected].

giles® is highly customizable to meet specific business needs. With our giles® Assist services, we offer tailored AI strategy, analysis, customization, fine-tuning, capacity and scalability planning, implementation delivery, as well as training and coaching.

Get in touch to explore how giles® can be uniquely configured for your requirements at [email protected].

giles® is designed to cater for integration with custom or proprietary systems. Our giles® Assist services team is equipped to handle the entire process, from strategy through development to the delivery of a custom solution.

Alternatively, you can utilize gBox to easily and quickly layer AI capability over your text data where its readily extractable from your systems.

For more information, contact us at [email protected].

For the most accurate and up-to-date information on giles® trials and offerings, please contact our team directly at [email protected].

While we don't offer a standard trial, we're more than happy to arrange a personalized demo for you. Let's explore together on how giles® can specifically benefit your business. Reach out to us at [email protected] to schedule a personalized demo.

Yes, giles® is available for research and academic purposes. We offer special programs and reduced costs for academic institutions to support the next generation of AI enthusiasts. For more information, contact us at [email protected].

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